Return Policy
Our Return & Exchange Policy
Hey there! š Thank you so much for choosing Theater Kidz Store. Weāre thrilled to create something special just for you. Since our products are made especially after you place your order, we have a No Return Policy. However, your satisfaction is super important to us, and weāre here to help if something goes wrong.
No Returns, Please Double-Check Before You Order!
Because each item is custom-made, weāre unable to accept returns or exchanges. We know that buying online can sometimes be tricky, so please double-check the details of your order (size, design, shipping address) to make sure everything is just right before you hit that ācomplete purchaseā button.
Quality Issues? Weāve Got You!
If your order arrives and thereās a quality issue, like a defect or something's not quite right, please reach out to us within 7 days of receiving your order. Weāll make it right by offering you a replacement or a full refundāwhichever works best for you!
If something doesnāt look or feel right, we totally understand how frustrating that can be. Just get in touch with us at [insert email address], and weāll get things sorted for you. To make sure we can help as quickly as possible, please include:
- Your order number
- A description of the issue
- A photo of the item(s) (this helps us understand the issue faster!)
Exchanges
We do not process exchanges for size issues, so be sure to check our size guide before you order. However, if thereās a quality problem, weāll be happy to offer an exchange or replacement.
Shipping Costs
We know shipping can be a pain sometimes, but weāre only able to refund shipping costs if thereās an issue with the product quality or we made a mistake on our end.
Refunds
If we canāt fix the problem with a replacement, donāt worry! Weāll issue a full refund. Your happiness matters to us, and weāll do everything we can to make things right.
Thank you for supporting Theater Kidz Store! We truly appreciate your order, and weāre here to help if you need anything. ā¤ļø