FAQ
Frequently Asked Questions (FAQ)
Welcome to the TheaterKidz.store FAQ section! Here, you'll find answers to common questions about our products, ordering process, and policies. If you have any further inquiries, please don't hesitate to contact us.
1. What products do you offer? At TheaterKidz.store, we specialize in theater performer merchandise and apparel, including costumes, custom apparel, accessories, and more, all designed to help performers shine both on and off the stage.
2. How do I place an order? Simply browse our catalog, select the items you'd like to purchase, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
3. Do you accept returns or exchanges? As a print-on-demand business, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please review your order carefully before completing your purchase.
4. How long will it take to receive my order? Order fulfillment typically takes 2-7 business days. Shipping times vary based on your location:
- USA: 3-4 business days
- International: 5-15 business days
5. Where are your products shipped from? We partner with a global network of print providers, ensuring that your order is fulfilled from the facility closest to your location for efficient shipping.
6. Can I change or cancel my order after placing it? Once an order is placed and sent for fulfillment, we are unable to make changes or cancellations. Please review your order carefully before submitting it.
7. Do you ship internationally? Yes, we offer international shipping. Shipping times and costs vary depending on the destination country.
8. How can I track my order? Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment's status through the carrier's tracking system.
9. Do you offer gift cards or discounts? Currently, we do not offer gift cards. However, we occasionally provide promotions and discounts. Subscribe to our newsletter to stay informed about upcoming deals.
10. How can I contact customer support? For any questions or concerns, please reach out to us through our Contact page. We aim to respond to all inquiries within 1-2 business days.
Thank you for choosing TheaterKidz.store! We appreciate your support of our family-run business and look forward to providing you with quality products that celebrate your passion for theater.